Customer delight & why it is an organization’s most invaluable asset

July 1, 2020

Customer Delight is the process of absolutely exceeding a client’s expectation of your services to create a surprisingly remarkable, positive experience for them with your brand, thereby improving their loyalty to you. Customer Delight should be every company’s end-goal – here’s why it matters, how you can consistently achieve it and how Experion always goes the extra mile to ensure we deliver solutions that not just meet, but exceed our customer’s expectations.

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Digital transformation in retail: Transform or Perish

July 18, 2019

Digital technologies have disrupted many traditional business models, by transforming or creating a whole new business model. Uber, Airbnb, Skype, Alibaba, etc. are some of the best examples for the early disrupters who paved the way for new digital business models, thanks to digital disruption/ transformation. However, if we take the retail industry, it is […]

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