Blog

Winning customer retention & loyalty – The how & why

Customer retention and loyalty drive more revenue than new customers do. Therefore, having a plan in place to ensure customers stay loyal can increase profits without having to invest a lot of capital on making it happen. Let us look why customer retention is as important as customer acquisition for any business.

How Netflix’s SUITS helped Experion scope software project requirements!!

Several challenges can crop up during a software product development cycle. Some are technical. Some are cultural. Most of them are unexpected. Even the most well-planned software development projects can be riddled with challenges that cannot be solved with technical prowess alone. The solution usually takes a creative, unconventional approach to problem-solving.

This blog illustrates one such instance that Experion faced during a recent software development project.

Customer delight & why it is an organization’s most invaluable asset

Customer Delight is the process of absolutely exceeding a client’s expectation of your services to create a surprisingly remarkable, positive experience for them with your brand, thereby improving their loyalty to you. Customer Delight should be every company’s end-goal – here’s why it matters, how you can consistently achieve it and how Experion always goes the extra mile to ensure we deliver solutions that not just meet, but exceed our customer’s expectations.

Digital transformation in retail: Transform or Perish

Digital technologies have disrupted many traditional business models, by transforming or creating a whole new business model. Uber, Airbnb, Skype, Alibaba, etc. are some of the best examples for the early disrupters who paved the way for new digital business models, thanks to digital disruption/ transformation. However, if we take the retail industry, it is […]