About the client
The client is an IT products and services company based in Sweden. The company offers IT services through specialized service partners in the Scandinavian region, whereas project management and account relationships are managed locally by the client itself.
The primary challenge for the client was to identify a technology partner to develop, deploy, and support a SaaS-based Enterprise Procurement Platform. Unlike typical B2C solutions, the platform was targeted at enterprises and would cater to a complex business domain. The platform was also envisaged to be cloud-based and offered as a subscription-based platform (SaaS) to streamline communication and collaboration in the corporate procurement process.
Client was also looking to increase its services portfolio in emerging areas such as mobile application development, analytics/ business intelligence, and the development of the latest web solutions.
Experion helped the client to develop the enterprise procurement portal. The web-based, easy-to-use solution helps corporate users to effectively manage their procurement process. The solution replaces mail-based procurement and project requests processes which made it difficult to analyze customer responses and track the request process from initiation to closure. The application provides options for corporate users to define an assignment/ project requirement and set up a survey request. The request will consist of a survey form, which provides a set of questions (with relative weights and scores) for the invited suppliers to provide responses. The suppliers can view the request, respond to the survey, and provide a quote using the application.
The responses from various suppliers are shown in the corporate user dashboard for easy review and analysis. The system also auto-evaluates the supplier responses based on assigned weights and scores. The supplier responses are evaluated, and a final selection is made by the corporate user using the system, thus completing the pre-award procurement process phase. The system provides a set of dashboards and KPI reports for managing and tracking ongoing requests. As a SaaS product hosted on a cloud platform, the solution provides customers and suppliers with various license options, and payments can be carried out using a payment gateway as well.
Web & Mobile Application Development Services: To support its IT services arm, client forged a partnership with Experion to offer IT services, especially in web and mobile technologies, to its end customers. Under the agreement, the client manages local project management services and owns the project delivery responsibility with the client. Experion functioned as the offshore IT arm of the client and completed the development, testing, and deployment of the solution from its development centers in India. The model was very successful and in a short duration of time, Experion delivered more than half a dozen projects for the client.
Business benefits for the client:
- Delivered the enterprise product within a brief time frame of four months
- The SaaS product was a unique offering in the B2B market, replacing conventional systems
- Helped the client expand its horizons by offering cost-effective IT services to its customers
- The working model helped the client evolve as a niche IT services provider in the market