Regulation compliance project for non-bank mortgage provider
The Challenge
In 2019, URLA (Uniform Residential Loan Application) – a standardized form used by borrowers to apply for loans – saw its first complete rehaul in over 20 years. As a result, the entire mortgage and loan industry had to change its existing forms and processes to comply with the new standards by March 2021. Our client was one of the many companies scrambling to get it completed on time.
This change would bring significant changes to their existing legacy system – a comprehensive loan and mortgage solution that was the very heart of their operations – and the client required a trusted IT partner who could assure a quick turnaround.
Our Solution
Experion had supported the client as an IT partner for close to a year, and the client had developed a growing sense of trust in the team’s capabilities. As a result, they entrusted the regulation compliance project to Experion with the confidence that the team would deliver the compliances within the stipulated time.
The team assigned to the project was on-boarded mid-pandemic, posing challenges to coordinating as a team. They were also completely new to the domain and had difficulties understanding the industry, understanding the client’s legacy application, and the compliance changes needed. As a result, Experion created a client university where the project team was thoroughly schooled on the new regulations and the resulting change to operations and compliance standards.
The technically driven team took on the task of ensuring the compliance changes were made to the comprehensive loan and mortgage solution. They nailed the expectations of the client in record time.
The team benefited the client’s business in tangible ways, with much appreciation from the client.
Business Impact
- The compliance changes were crucial in maintaining the client’s market-leading position in the industry.
- Team Experion made the changes in the stipulated time without causing any disruption to the business.