Location: Trivandrum
Experience: 7+  years

Duties and Responsibilities:

  • Implementing quality improvement and information security processes in interdepartmental teams.
  • Manages and responds to Software Quality Assurance issues with related groups such as Software Services Delivery, Product Development, and Support functions.
  • Own the continuous improvement of quality processes including, Required Documentation, Testing Processes, and the overall quality of the Agile software teams.
  • Responsible for the overall direction, motivation, coordination, and evaluation of QA team members.
  • Monitoring process performances and objectives, providing recommendations for improvement to interdepartmental teams.
  • Perform quality assurance activities in interdepartmental teams.
  • Conduct internal audits for interdepartmental teams and coordinate external audits.
  • Collection of metrics from inter-departments and providing recommendations for improvements based on analysis.
  • Create baselines for data measurements based on statistical methods.
  • Deals with Quality standards in internal and external communications and training.
  • Provides input to strategic decisions concerning Quality Assurance.
  • Must be capable of resolving escalated issues arising from operations and requiring coordination with other departments.
  • Plan and deliver training on processes across the organization.
  • Implementation of standards and practices as per business requirements.

Qualifications/Experience:

  • Graduate with 7+ years of experience in various QA roles.
  • Experience in implementing Quality standards like ISO 9001, CMMI, ISO 27001, SOC, etc.
  • Experience in conducting data analysis using statistical process control methods.
  • Hands-on experience in using SPC tools like Minitab.

Skills Mandatory:

  • Process Consultancy
  • Internal auditing
  • Conducting Root Cause Analysis
  • Knowledge in statistical process control
  • Hands-on experience in using SPC tools like Minitab.
  • Process writing
  • Knowledge in standards like ISO 9001:2015,
  • ISO 27001:2013, CMMI, SOC2
  • Knowledge in Agile practices etc.

 Primary Skills:

  • Lead Auditor certification in ISO 9001:2015 / ISO 27001:2015
  • Process Consultancy in Software Industry

Good to Have:

  • Certification in Agile scrum /Scrum Master etc