Creating a powerful retail experience with emerging technologies
The retail industry is at a crossroads today. The imminent shift to digital is driven by the market as the digitally literate consumer is always pushing for better deals, better services, or simply put an improved shopping experience.
There is the threat of ever-shrinking margins thanks to the competition working harder. It is all about drawing consumers to your stores and maintaining their loyalty. But how do you constantly understand customer preferences and changing behavior?
The convergence of Artificial intelligence, Analytics, Big Data, Mobility, and so on is an opportunity that needs to be quickly leveraged. The heavy sunk cost in IT may make it seem like a dilemma, but a future-proofed business is equipped with the right tools to crack this digital dawning.
Modern warehouse management software has a central role in improving the operational efficiency of a warehouse. Warehouses need software solutions that can transform them from being a cost center to a growth center. And cloud-first solutions that enable data-driven decision making that can improve the overall performance and efficiency of the operation are what will help you get there.
Experion can help you develop a modern warehousing solution from scratch or enhance your existing solution to make it cloud-ready and data-enabled. Our experts have helped turn around mature systems in the retail domain through our re-platforming and re-engineering services. We have worked with cutting-edge technologies such as AI, ML, and IoT for some of the largest service providers in the industry including Independent Software Vendors(ISV) and global logistics providers.
Some of the tangible benefits of modern warehouse management software are:
- Data-driven decision making
- Enable real-time tracking and monitoring
- Integrate with eCommerce solutions, accounting software, ERP solutions, and others
- Automate manual processes (reorder, inventory, tasks)
- GIS services (tracking)
Point of Sale
The Point of Sale (POS) terminal, where a purchase transaction is completed, is the point at which a transaction could be abandoned, or conversely, a point at which a product could be upsold.
A good POS system should not just provide a frictionless payment experience but also integrate with your online and offline stores to build customer loyalty, optimize the consumer journey, and ensure customer engagement and satisfaction.
POS systems that were built to just integrate into an inventory management system, track sales, and provide reports are no longer relevant in the industry today.
Experion can help you design scalable cloud-ready POS solutions that have deep integration with all your marketing channels, blurring the line between online and offline stores. You can cross-sell/ upsell products directly from the POS using data-based behavioral analysis of an individual customer’s online/ offline behavior. The possibilities are endless.
- Cloud-based POS solutions
- Data Analytics on the purchase, customer behaviors, Sales data
- Integration with eCommerce/ Online channels
- In-sync Inventory Management
Retail Store Management
Retail management software manages the operations of retail stores by integrating core business processes such as inventory management, accounting, Point Of Sale (POS), and Customer Relationship Management (CRM).
Experion offers 2 complementary areas of expertise for clients looking to develop store management solutions.
Retail back-office solutions let you manage the operations of an individual store. Our experts can help create a centralized system for managing inventory, pricing, promotions, reporting, and data analytics. Experion has expertise integrating the back-office solution with other solutions that you already have, such as your POS system, your loyalty program, or your eCommerce systems.
If you are working with a chain of stores, rather than a single one, we can build you a custom head-office solution that could reduce costs and help you glean both granular and zoomed out insights of your business. By having centralized management, you could effectively manage offers, discounts, promotions, inventories, orders, processing, and reports. The solution would give you a virtual oversight into all your stores by taking in a wide range of analytics and reporting with AI & Machine Learning built-in.
The direction the eCommerce industry is headed in is clear - physical + digital is the way to go. Combining the power of Augmented and Virtual Reality (AR/VR), IoT, and location-based technologies, online shopping has evolved to be a truly remarkable experience.
Experion's team of experienced eCommerce development experts help organizations formulate online business strategies, technology adoption recommendations, merchandising strategies, and offer logistics guidance. Leveraging our UX Design, Retail, Analytics, AI, and Visual Computing practices, Experion ensures a holistic solution to any organization's eCommerce needs.
Services we offer:
• eCommerce strategy
• Development and maintenance of state-of-the-art eCommerce sites
B2C / B2B customers
Startups / High-growth organizations
Magento Open Source/ Commerce
• Third-party application integration
• Support & maintenance
Order Management and Delivery
A seamless omnichannel order fulfillment experience is critical in how a brand is perceived by its clients. Be it online, through call centers, or even physical stores.
Experion’s expertise is derived from the development and years of maintenance of our flagship mobility solution FieldMax®, a sales order management automation product focused on the CPG industry. The journey of an order is unique to every organization, even if they are from the same industry, and we understand that any modern order management and delivery software needs to incorporate the custom needs of the organization.
Services we offer:
- Visibility (for business and clients)
- Flexibility (custom solutions unique to your needs)
- Real-Time insights
- Tight integration with ERPs, POS, Inventory Management
- Delivery scheduling
Production Management (Work Order, Materials, Labor)
In the manufacturing business, your money is made or lost on the shop floor. This is why manufacturers should rely on tools that give end-to-end visibility of the entire manufacturing process.
Experion has helped build solutions that can track complex processes and associated costs for manufacturing, solutions that can help keep a close eye on the cost with real-time insights and reporting and possess tight integration with ERP or larger operations management solutions to eliminate manual processes and errors.
Services we offer:
- Real-time visibility and traceability
- Track cost
- Automate and minimize errors
- Prevent bottlenecks in manufacturing
Adding Value to Retail
The retail team at Experion comprises of domain practitioners, architects and digital experts working with clients improve customer experience. Technology changes are re-writing retail business, with the conventional industry rules being sidestepped. Experion is delighted to have been part of many transformational implementations effecting digital transformation within the retail domain. Our clients now practice intelligent procurement, win better deals from suppliers, craft more appealing merchandising & promotion options and cut inefficiencies all around.
“Overall, the (Experion) team has been very good at being diligent in their deliverables. Experion Technologies aided us in that (documentation and delivery) process as well, pointing us in the direction of what would help them the most. Since this isn’t our area expertise, having them guide us has been great.”
President & COO, Insurance Adjusting Firm
“Our business is growing, and Experion’s platform is at the heart of it.”
CEO, B2B Research Organization
“We’re extremely happy with the work that Experion has done for us on both the development and testing sides.”
CEO, Software Company
“Experion is one of the best software partners we’ve had. Experion’s commitment to success was evident in the final product. Following the software’s deployment, overall sales have increased by 40% and overhead costs have been significantly reduced.”
Director of IT, Food Products Manufacturer
“Experion had a good combination of price, communication, and the ability to find solutions to our issues.”
Co-founder, German Startup
Experion always helps us reach the most suitable solution. The most impressive thing about them is their willingness to take on any challenge. They projected this perspective at all levels of their organization.