Industry thought leaders, consultants, and analysts have been reiterating the importance of embracing automation across industries but have received little or no adoption among organizations. Over the last year, intelligent automation has disrupted and reshaped the world, thanks to the widespread adoption of digitization and covid19.  

From Industry 1.0 to Industry 4.0, intending to reduce cost and to improve efficiency, organizations have always tried to automate business processes with whatever technology or machinery is available to them. With the widespread adoption of digital technologies, automation has evolved quickly during the last few years. Though traditional automation has been around for quite some time, the introduction & adoption of Robotic process automation (RPA) has taken the automation industry by storm. RPA streamlines & automates business processes that are repetitive and manual-labor intensive – it has transformed human lives, the business ecosystem, and the global economy in an unprecedented way. 

What is Intelligent Automation? 

With advancements in digital technologies such as Artificial Intelligence and Machine Learning, a smarter version of RPA that analyzes the vast amount of data generated, then decodes and learns the business process itself with context, rather than perform a series of rule-based tasks, has paved the way for Intelligent Automation. 

IA combines artificial intelligence and automation to create smart business solutions that can analyze, learn, and adapt to improve the efficiency and productivity of any organization. It leverages natural language processing, computer vision, machine learning, and machine vision to understand and solve complex business challenges.  Intelligent Automation automates any business processes that leads to reduced operational costs, improved efficiency, and enhanced customer experience. 

Let’s explore how Intelligent Automation Solutions are disrupting different industries. 

Healthcare   

 With the implementation of Intelligent Automation solutions, healthcare providers can devote more human resources towards patient care as the mundane & time-consuming tasks are taken care of by IA. The Healthcare industry struggled with the processing of unstructured data involving text, videos, and images – intelligent solutions took over the unstructured data processing and automated tasks such as collecting and interpreting diagnostic results, pharmacy & laboratory operations, etc., in a short time frame with increased efficiency.  Digitization of health records, inventory management, automating unstructured data processing, automating contact center operations, patient journey management, etc., are some of the ways automation has made an impact in healthcare. 

With virtual caregivers, patient management robots powered with speech & facial recognition, and AR/VR technologies, the healthcare industry can offer personalized patient care, ensuring superior patient and employee satisfaction. 

Retail 

Artificial intelligence infused into Robotic Process Automation (RPA) has enabled retailers to offer personalized offers to each customer. Intelligent Automation solutions analyze the massive amount of data generated via various customer touchpoints to create a seamless and error-free shopping experience for their customers. Assistive body measurement solutions by leveraging cutting-edge Artificial Intelligence & computer vision technologies to automate and fast-track body measurement and apparel-size recommendations for their customers accurately and efficiently is one of the applications of IA in retail industry.  

Pricing analytics, a sub-discipline of Intelligent Automation, helps retailers adjust prices based on customer’s intent and real-time market conditions. It can also gather customer sentiments from various social media platforms and allows retailers to make informed decisions. IA significantly improves the retailer’s operational efficiency, reduces costs, and ensures superior customer experience. 

FinTech 

FinTech organizations embraced Intelligent Automation solutions to automate almost every aspect of their business process. Combining technologies such as Artificial Intelligence, Machine Learning, Natural Language Processing, Computer Vision, etc., Intelligent Automation enables FinTech providers to offer cognitive agents such as virtual assistants and chatbots. These cognitive agents are capable of learning complex structured and unstructured data to make logical decisions and have disrupted the way customers engage with financial institutions. 

Intelligent Automation solutions help wealth management organizations analyze the vast amount of available data to understand stocks’ historical performance, make more accurate predictions in the future, and help gauge market movements in near real-time. These solutions can also help FinTech providers to meet regulatory compliances and standards as they reduce the risk of human errors significantly.  

Transportation & Logistics 

Intelligent Automation solutions enabled the highly fragmented and complex Transportation & Logistics industry to become more efficient and transparent with fewer resources – autonomous trucks, driverless cars, and drone taxis are some of the most exciting intelligent automation applications within the transportation & logistics industry.  

With the widespread adoption of digitization, the customer’s logistics & transportation expectations have changed enormously. Intelligent Automation solution providers help organizations streamline & optimize their business processes such as transportation planning, route planning, warehouse network management, and inventory management to meet the rising and fluctuating market demands. Driven by insights and predictions, IA solutions help organizations be more efficient, meet customer demands, and make better faster decisions.  

In Conclusion 

Intelligent Automation solutions are designed to address complex business problems, simplify business processes, reduce costs and improve efficiency. With increased market demand and dynamic customer expectations, if businesses don’t automate everything they can, they may not survive.

At Experion Technologies, we understand the intelligent automation ecosystem and can help build customized solutions for organizations across industries. To know more about Experion’s automation capabilities and how we can support your journey towards automation, contact us at sales@experionglobal.com