Creating a Powerful Retail Experience with Emerging Technologies

Retail industry is at the crossroads today. The imminent shift to digital is driven by the market as the digitally literate consumer is always pushing for better deals, better services, or simply put, an improved shopping experience. There is the threat of ever-shrinking margins thanks to the competition working harder. It is all about drawing consumers to your stores and maintaining their loyalty. But how do you constantly understand customer preferences and changing behaviour? Customers are empowered with mobile devices. The convergence of Artificial intelligence, Analytics, Big Data, Mobility and so on is an opportunity that needs to be quickly leveraged. The heavy sunk cost in IT is a big dilemma for the business, but in reality, digital dilemma needs to be cracked sooner.

Offerings

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    New Product Development

    Experion's products and custom software can provide the much-needed relief for Retail organizations that are facing a multitude of challenges such as shallow margins and the advent of disruptive technologies, whose RoI is not certain.

    As a group of trusted engineers with experience developing successful global products for the Retail domain in particular, we understand the importance of developing the right software product for your business. Experion has worked with Retail houses and service providers to the Retail industry to develop and re-engineer products that are fortified with relevant digital technologies for that giant leap to the future.

    Services from Experion

    • Product Ideation
    • Minimum Viable Product
    • Testing & QA
    • Maintenance & Support
    • Lifecycle Management

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    Application Modernization

    Retail customers across the globe are turning to the Mobile & Web for transactions. They look forward to a seamless experience across channels. Legacy applications can be a big hurdle for retail businesses trying hard to retain margins and beat competition. Apart from the high costs of maintenance, these systems can prevent employees from being moved to value-adding assignments. The heaviest blow comes from the fact that old systems will not allow enough flexibility for changing business needs by the Retail houses.

    Experion has the necessary experience turning around mature systems in the retail domain through re-platforming and re-engineering. Our team of innovators, consultants, architects and designers provide advice to help you manage & transform your business. Our confidence stems from the fact that we have worked with global retail service providers to modernize and migrate redundant software systems to modern platforms, giving them an edge for moving their business to the next level.

    Experion worked closely with a retail ISV in Australia whose products are being used by 70% of grocery retail businesses in the region. We re-engineered their system and has been involved in the implementation and roll-out as well. This solution provided a centralized system for inventory and stock management, pricing, promotions, automatic ordering and performed a wide range of analytics and reporting with AI & Machine Learning built into the software.

    Services from Experion

    • Application Integration
    • Application Migration
    • Re-architecture & Re-engineering
    • Cloud-enablement

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    Product Lifecycle Management

    The global Retail industry is undergoing a sea change with digital technologies transforming the way business is carried out. It is necessary in this stage that Retail companies focus on taking their growth fast forward by ensuring that their software products are fool-proof and competition-proof in all respects. The end product should be one that guarantees customer experience and market success.

    Experion focuses on taking care of software product complete from ideation to retirement, specific to market challenges and domain. We have the necessary expertise and experience to design, develop, maintain and upgrade software applications with the greatest efficiency possible. Our team of professionals work together with Retail houses to ensure the best PLM services for them.

    Services from Experion

      • Product Development
      • Migration
      • Re-architecture & Re-engineering
      • Cloud-enablement

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    Quality & Testing

    Retail organizations, as much as the other businesses, need focused testing and QA to avoid the roadblocks towards a great customer experience. Testing enhances user adoption and builds trust, and is necessary to ensure a continuous usage of the product.

    We have been partnering with global businesses in the Retail sector to ensure software quality. Quality is important, particularly when the business involves stiff competition and narrowing margins as in Retail. At Experion we can help you lower the risks associated with faulty software solutions and the failures associated with it. These are the benefits that we can provide your Retail business through our testing services:

    Services from Experion

    • Reduced time to market
    • Lowered risks
    • Reduced costs
    • Enhanced quality levels
    • Greater customer trust

    Services from Experion

    Reduced time to market
    • Lowered risks
    • Reduced costs
    • Enhanced quality levels
    • Greater customer trust

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    Maintenance & Support

    Retail business is at the crossroads. Along with heavier competition, shallow margins, newer technologies that are taking over channels and application down times are not desirable since they alienate customers and weaken trust. This is particularly true in the digital era, when competition is cut-throat and business growth is not an easy achievement. Software systems also need optimization for efficient performance levels. Maintenance also brings down related support costs. The absence of a need to constantly fix things also saves resource time. All this can lead to increased business growth.

    Experion has a strong team of professionals who are present to provide round-the-clock support and service to customers across the globe. We have an experience of 11 years catering to the support and maintenance requirements of customers. We have excellent quality standards that are of prime importance when dealing with 24/7 application support needs.

    Services from Experion

    • Test automation
    • Agile Testing
    • Performance Testing
    • Usability Testing

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    Smart Mobility

    Customer expectations about shopping are changing, thanks to technology innovations. This is particularly true of mobile technology, one that promises to enhance customer experience through continuous engagement. Customers are able to learn more about products and services through smartphones. Retailers have to leverage this opportunity by building digital bridges that convert.

    Experion is one of the pioneers of using mobility as a retail solution. FieldMax, the flagship software product of Experion, uses mobile technology to streamlines retail execution and inventory control.

    Services from Experion

    • New Product Development
    • Mobile Enablement
    • Testing & QA
    • Maintenance & Support

Adding Value to Retail

The retail team at Experion comprises of domain practitioners, architects and digital experts working with clients improve customer experience. Technology changes are re-writing retail business, with the conventional industry rules being sidestepped. Experion is delighted to have been part of many transformational implementations effecting digital transformation within the retail domain. Our clients now practice intelligent procurement, win better deals from suppliers, craft more appealing merchandising & promotion options and cut inefficiencies all around.

Testimonials

“Our business is growing, and Experion’s platform is at the heart of it.”

CEO, B2B Research Organization

“We’re extremely happy with the work that Experion has done for us on both the development and testing sides.”

CEO, Software Company

“Experion is one of the best software partners we’ve had. Experion’s commitment to success was evident in the final product. Following the software’s deployment, overall sales have increased by 40% and overhead costs have been significantly reduced.”

Director of IT, Food Products Manufacturer

“Experion had a good combination of price, communication, and the ability to find solutions to our issues.”

Co-founder, German Startup

Experion always helps us reach the most suitable solution. The most impressive thing about them is their willingness to take on any challenge. They projected this perspective at all levels of their organization.

IT Manager of Global Retail ISV

Team Manager

“They’ve worked with high profile clients all the way down to startups, so they understand all mentalities.”

CEO, Gaming Platform – Early Stage Company

Founder

Success Stories

Re-platforming Legacy System for Global ISV in the Retail Space

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E-Marketplace for Indian Startup in the eCommerce Segment

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Providing Real Time Market Insights for Frozen Foods Leader

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