Application Maintenance and Support services from Experion is designed to help you focus on your core business activities whereas we take care of your software maintenance needs - be it application enhancements, routine maintenance/ bug fixes or production support. Combination of our quality focus and offshore based operations can provide huge savings in your IT budgets, and at the same time improve software quality and maintain high service levels. Experion provides software maintenance services in all the categories defined in ISO/IEC 14764 - corrective maintenance, adaptive maintenance, perfective maintenance and preventive maintenance.
Our Offerings
We provide enhancements, modification and production support as part of our application maintenance services. Our portfolio of software maintenance services include:
- Maintenance support of Experion products and solutions
- Support of third party applications
- Localisation of core products
- Managed care of production systems
- Periodic software performance assessment
- Application usage monitoring and report generation
- Enhancements to existing software solutions to extend the service over mobile and handheld devices
- Barcode, RFID, smartcard extensions for business solutions
- Product technology migration services
- Product operating platform upgrade services
- Product re-engineering services
Key Benefits
- Skills availability: Access to large resource pool with skill specialisations, on demand
- Economies of scale: Offshore based development centre which offers significant cost reduction
- Transition experience: We are experienced in transitioning maintenance support to offshore centre and doing efficient knowledge transfer
- Effective service: Software maintenance effectiveness is measured and reported periodically against agreed service level agreements (SLA)
